Customer Service

HOW TO ORDER

Orders may be placed in two ways:

• Place your order by telephone with a credit card.

• Print out your order and mail it with your credit card information or money order, payable to the Rose Garden Store
 

PRIVACY STATEMENT

The Rose Garden Store respects your privacy and encourages you to review our privacy policy which provides important details

about how we gather and protect the personal information of our Web site visitors.
 

SHIPPING

Items are shipped to you via FedEx at the address you specify. We will also ship directly to the recipients of your gift purchases.

Requests for other carriers may incur additional shipping and handling fees. Special handling charges may apply for certain fragile

and oversize items.

Shipping Type	Total Order Price	Shipping Charge
Ground (5-10 Bus. Day)	$0.00 - $20.00	$9.95
Ground (5-10 Bus. Day)	$20.01 - $60.00	$12.95
Ground (5-10 Bus. Day)	$60.01 - $100.00	$16.95
Ground (5-10 Bus. Day)	$100.01 - $200.00	$19.95
Ground (5-10 Bus. Day)	$200.01 - $300.00	$22.95

 

DELIVERY

We will ship your order the following Monday after it has been placed. We only ship once a week. In the unlikely event of any delay

in fulfilling your order, we will contact you by telephone or e-mail. Items are charged to your credit card as they are shipped.
 

CUSTOMER COPY OF ORDER

We encourage you to print and save a copy of your completed order form. While we do not anticipate any problem fulfilling your

order, if a question or problem arises you will have convenient information available to contact us.
 

ORDER CONFIRMATION

If you would like an email confirmation when your order ships please request one by writing us a note while placing your order. If

you do not request one you should expect your package 5-10 days from the following Monday.

For your security, we will only send an order confirmation to the email address you provide at time of shipment. Please be sure to

enter your email address correctly to ensure that you receive your order confirmation
 

DOMESTIC PAYMENT INFORMATION

Online and telephone orders must be made by VISA, MasterCard, American Express, or Discover credit cards. Mail orders may be

made by credit card, or money order in U.S. dollars, payable to Rose Garden Store.
 

INTERNATIONAL ORDERS & SHIPPING

Due to complex customs and postal regulations, we will calculate additional shipping charges for international orders after your

order is received. We will notify you of these additional charges by e-mail or telephone before the order is filled. You are responsible

for any taxes, duties, and customs on international shipments. The Rose Garden Store accepts payment for international orders by

VISA, MasterCard, American Express, or Discover credit cards only.
 

RETURNS

100% Satisfaction Guarantee: We want you to be delighted with your merchandise from the Rose Garden Store. If you are not

completely satisfied with your purchase for any reason, it can be returned for replacement or refund if accompanied by a sales

receipt within thirty (30) days of purchase. To obtain a refund, please include a copy of your receipt of purchase. Refunds cannot be

issued for items returned without a receipt, however they can be exchanged for other merchandise. The exchange price will be the

lowest sale price within the previous three (3) months. Audio and video products may only be returned if found defective or

unopened. Please repack items carefully, in original packaging if possible. Please note that shipping and handling charges are not

refundable.
 

CHANGING TERMS

The Rose Garden Store reserves the right to change or modify its prices, billing methods, or other terms and conditions applicable to

purchases.
 

Thanks Again
 

The Rose Garden Store is a not-for-profit museum store, whose proceeds go to benefit Portland’s Rose Gardens. Thank you for

visiting our Web site and purchasing from our museum store. Please send feedback about your online shopping experience

here.

CHANGING TERMS

The Rose Garden Store reserves the right to change or modify its prices, billing methods, or other terms and conditions applicable to

purchases.